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Roles define what people can access in Credentials Portal. Every person in your district is assigned one or more roles, and the role’s permissions determine what they can see and do. [Screenshot: Roles settings page showing default roles with their permission flags]

Default roles

Your district comes with four default roles:
RoleKey permissions
AdminFull access: manage people, settings, roles, interviews, broadcasts, and billing
Credentials BoardCreate and edit interviews; assigned to specific boards
MentorView published interviews for assigned candidates
CandidateView their own published interviews and progress

Permission flags

Each role is configured with a combination of permission flags:
FlagDescription
People (view)See the people directory
People (edit)Add, edit, and delete people
Interviews (view)View interview records
Interviews (edit)Create and edit interview records
MentorTreated as a mentor; can view mentee data
CandidateTreated as a candidate; limited to own data
BoardBoard member; assigned to specific boards
BroadcastsSend district-wide broadcast messages
SettingsEdit district configuration
RolesCreate and modify roles
BillingView and manage subscription

Create a custom role

1

Open Settings

Go to SettingsRoles.[Screenshot: Settings navigation with Roles highlighted]
2

Add a new role

Click + Add Role and enter a name for the role.[Screenshot: Add Role button and name input]
3

Configure permissions

Toggle the permission flags that apply to this role.[Screenshot: Permission flag toggles for a new custom role]
4

Save

Click Save Role.

Edit an existing role

Click any role’s name in the Roles list to open its settings. Adjust the name or permissions and click Save.
Changing a role’s permissions immediately affects everyone assigned that role. Review the impact before saving.

Assign a role to a person

Roles are assigned on each person’s profile. See Managing People for instructions. A person can have multiple roles — for example, someone might be both a Board Member and a Mentor. The app uses the highest-permission role when determining access.

Custom fields per role

You can define custom profile fields for specific roles. For example, you might add a “License Number” field that only appears on Candidate profiles.
1

Open a role's settings

Go to SettingsRoles and click a role.
2

Add a custom field

In the Custom Fields section, click + Add Field. Choose a field type:
  • Short text — Single-line text
  • Long text — Multi-line text
  • Checkbox — Yes/no toggle
  • Select — Dropdown with configurable options
[Screenshot: Custom field type selector]
3

Configure and save

Name the field and save. It will appear on the profile of anyone assigned that role.

Delete a role

Open the role in Settings → Roles and click Delete Role.
Deleting a role removes it from all people who have it assigned. Verify assignments before deleting.