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Your profile stores the basic information that appears throughout the app — in messages, interview records, and the people directory. [Screenshot: Profile page showing name, email, language, and avatar fields]

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Update your information

1

Open your profile

Click your avatar or name in the top-right corner of the app, then select Profile.[Screenshot: Account menu with Profile option highlighted]
2

Edit your details

Update your first name, last name, or preferred language. Your email address is managed by your district administrator.
3

Save changes

Click Save to apply your changes.

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Change your profile photo

1

Open your profile

Navigate to your profile as described above.
2

Upload a photo

Click your current avatar (or the avatar placeholder) and select a photo from your device. Supported formats: JPEG, PNG.[Screenshot: Avatar upload area with click-to-upload prompt]
3

Crop and confirm

Use the crop tool to frame your photo, then click Save.[Screenshot: Photo cropping interface]

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Change your language

Your language setting controls:
  • The language the app interface is displayed in
  • The language used when messages are auto-translated to you
To change it, go to your profile and select a language from the Language dropdown.
Credentials Portal supports 90+ languages. Messages sent by others are automatically translated into your selected language.

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What you can’t change yourself

Contact your district administrator for changes to these fields, or reach out to help@credentialsportal.com if you need further assistance.